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Privacy Policy

Your privacy matters. Learn how we protect your personal information.

Last Updated: November 22, 2025

Data Security

Industry-standard encryption and secure storage

Transparency

Clear information about data collection and use

Your Rights

Full control over your personal information

GDPR Compliant

Fully compliant with UK and EU data protection laws

Introduction

Airframe Media ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website or services.

We are based in London, UK, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Airframe Media is the data controller responsible for your personal data. You can contact us at:

Location

London, UK

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

  • Name and contact details (email address, phone number)
  • Company name and business information
  • Project details and requirements
  • Communication preferences
  • Any other information you choose to share with us

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Pages visited and time spent on our website
  • Referral source (how you found our website)

How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To provide video production services and respond to your inquiries
  • Communication: To contact you about your projects, send quotes, and provide customer support
  • Marketing: To send you information about our services (with your consent)
  • Website Improvement: To analyze website usage and improve user experience
  • Legal Compliance: To comply with legal obligations and protect our rights

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymous data.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services:

  • Analytics Providers: Google Analytics (for website usage analysis)
  • Email Services: For sending communications and newsletters
  • Cloud Storage: Secure hosting and data storage providers
  • Payment Processors: For secure payment processing

All third-party providers are required to protect your data and only use it for the specific purposes we authorize.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for data transmission
  • Secure cloud storage with encryption at rest
  • Regular security audits and updates
  • Access controls and authentication protocols
  • Employee training on data protection practices

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

1

Right to Access

Request a copy of the personal data we hold about you

2

Right to Rectification

Request correction of inaccurate or incomplete data

3

Right to Erasure

Request deletion of your personal data (right to be forgotten)

4

Right to Restrict Processing

Request limitation on how we use your data

5

Right to Data Portability

Request transfer of your data to another service provider

6

Right to Object

Object to processing of your data for specific purposes

7

Right to Withdraw Consent

Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy:

  • Active Clients: Data retained throughout our business relationship
  • Inquiries: Data retained for 2 years after last contact
  • Marketing Consent: Until consent is withdrawn
  • Legal Requirements: As required by law (typically 7 years for financial records)

International Data Transfers

Some of our third-party service providers may be located outside the UK or European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place:

  • EU-approved standard contractual clauses
  • Adequacy decisions by the UK government
  • Privacy Shield certification (where applicable)

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending email notification to registered users
  • Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us & Complaints

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:

Location

London, UK

Right to Lodge a Complaint:

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately:

Information Commissioner's Office (ICO)

Website: ico.org.uk

Helpline: 0303 123 1113

Questions About Privacy?

We're here to help. Contact us if you have any questions about how we handle your personal data.