Our service agreement and terms for working together
Last Updated: November 22, 2025
Straightforward agreements with no hidden clauses
Balanced terms that protect both parties
Your rights and intellectual property safeguarded
Terms designed for collaborative success
By accessing or using Airframe Media's website and services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you ("Client", "you", or "your") and Airframe Media ("we", "us", or "our").
If you do not agree to these terms, please do not use our website or services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.
Airframe Media provides professional video production services, including but not limited to:
Specific services, deliverables, timelines, and pricing will be outlined in individual project proposals and agreements. All services are subject to availability and mutual agreement.
Each project begins with a detailed proposal outlining scope, deliverables, timeline, and pricing. Work commences only after:
Project timelines are estimates based on the agreed scope. Delays may occur due to client revisions, late feedback, or circumstances beyond our control. We will communicate promptly about any timeline changes.
Clients are responsible for:
Additional charges may apply for:
Invoices are due within 14 days of issue unless otherwise agreed. Late payments may incur interest charges at the rate of 8% per annum above the Bank of England base rate. We reserve the right to suspend work or withhold deliverables for overdue accounts.
Each project includes a specified number of revision rounds (typically 2-3) outlined in the project agreement. Revisions must be requested within agreed timelines and relate to the original project scope.
Revision requests beyond the agreed limit, or changes to the original scope, may incur additional charges. These include:
We will provide a quote for any additional work before proceeding. Clear communication helps us deliver exactly what you need.
Upon full payment, you receive a perpetual, worldwide license to use the final delivered video content for your agreed purposes (commercial, marketing, internal use, etc.). The specific usage rights will be detailed in your project agreement.
We retain the right to:
You represent and warrant that you have all necessary rights, licenses, and permissions for any materials you provide (logos, images, music, scripts, etc.). You agree to indemnify us against any claims arising from the use of client-provided materials.
Any licensed music, stock footage, fonts, or other third-party assets used in your project remain the property of their respective owners. Usage rights for these materials are governed by their individual licenses.
We understand that you may share sensitive business information during the project. We agree to:
This confidentiality obligation survives the completion of the project and continues indefinitely unless otherwise agreed.
While we strive for excellence in all our work, our liability is limited as follows:
Our total liability for any claims arising from our services shall not exceed the total amount paid for the specific project in question. This limitation applies regardless of the form of action, whether in contract, tort, negligence, or otherwise.
We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, equipment failure, or acts of government.
We are not responsible for issues arising from the use of client-provided materials, including copyright infringement, defamation, or other legal claims. Clients indemnify us against such claims.
Important Notice
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
You may cancel a project at any time with written notice. Cancellation terms:
We reserve the right to terminate a project if:
We warrant that:
Delivered files will meet industry-standard technical specifications (resolution, format, codecs, etc.) as agreed in the project brief. If technical issues arise, we will work to resolve them promptly at no additional cost.
Except as expressly stated in these terms, we make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. We do not guarantee specific business results (sales, engagement, etc.) from the use of our videos.
In the event of any dispute or disagreement, both parties agree to first attempt to resolve the matter through good faith negotiations. We believe most issues can be resolved through clear communication.
If informal negotiations fail, both parties agree to attempt mediation through a mutually agreed mediator before pursuing legal action. The costs of mediation will be shared equally unless otherwise agreed.
These Terms of Service are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms of Service, together with any project-specific agreements, constitute the entire agreement between you and Airframe Media regarding the use of our services.
We may update these terms from time to time. Material changes will be communicated via email or website notice. Your continued use of our services after changes take effect constitutes acceptance of the updated terms.
You may not assign or transfer these terms or any rights hereunder without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.
Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing.
If you have any questions about these Terms of Service, please contact us:
By using Airframe Media's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We look forward to creating exceptional video content with you.
Let's discuss your vision and create something amazing together under these fair and transparent terms.